FAQs



Frequently Asked Questions

1. What is the cost of shipping?
We offer free shipping on all orders with no minimum purchase required!

2. How long does it take to receive my order?
Standard delivery typically takes 3-5 business days, while express shipping options deliver within 1-3 business days.

3. What is your return policy?
We have a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.

4. How do I initiate a return?
To start a return, visit our Returns Page or contact our customer service team. We’ll provide a prepaid return label to make the process easy and convenient.

5. Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

6. How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order status on our website.

7. Can I change or cancel my order after placing it?
Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer support team for assistance.

8. Do you offer international shipping?
Currently, we ship only within the United States, but we are working on expanding our shipping options soon!

9. How can I contact customer support?
You can reach our customer service team via email at support@landonstore.com or call us at 1-800-123-4567. Our team is available 24/7 to assist you.

10. Do you have a rewards program?
Yes! Join our loyalty program to earn points with every purchase and enjoy exclusive discounts and special offers.

11. How do I know my size?
We have a detailed size guide on each product page to help you find the perfect fit. If you’re still unsure, feel free to reach out to our team for personalized assistance.

12. Are your products true to size?
Our products are designed to be true to size. However, for specific measurements, please refer to our size guide or customer reviews for additional insights.

13. How do I stay updated on new arrivals and promotions?
Sign up for our newsletter to be the first to know about new arrivals, sales, and special promotions. You’ll also receive 10% off your first purchase!

14. What should I do if I receive a damaged or defective item?
We’re sorry for the inconvenience! Please contact our customer service team immediately, and we will arrange for a replacement or refund.

15. Do you offer gift cards?
Yes, we offer e-gift cards in various denominations, perfect for gifting! They can be purchased directly from our website.

Still Have Questions?

If you have any other inquiries or need further assistance, please don't hesitate to contact us. We're here to help!